Guarantee coverage request

The I-DOG product guarantee

I-Dog products are designed and developed under the best conditions and by specialists in the field of canine products.

All I-Dog products are guaranteed for two years.

I-Dog's guarantee will only works if, despite all the care taken in the manufacture of these articles, a clear manufacturing defect prevents their proper use. A pierced or torn product will not be guaranteed.
I-Dog products must be stored in a dry environment, without direct sunlight, at a temperature of 20°c and flat.
I-Dog declines all responsibility in case of injury to the dog.

To find out what to do regarding after-sales service for any problem with an I-Dog item, please refer to the steps below.

 THE STEPS OF THE GUARANTEE COVERAGE

You want like to make a request for support under the I-Dog product guarantee. 

- Fill in the online request 
- Prepare in advance your supporting documents: 3 photos of the defective item and the purchase invoice. 

On receipt of your request, our customer service department will carefully study your application file and inform you whether or not your product will be covered under the guarantee. 

If your request is validated, we will send you by e-mail a transport label for the shipment of the package at our expense. 

Upon receipt of your defective product (if necessary), a new item identical to the one indicated in the file will be sent back to the address givzn in your file. 

The validation of the guarantee only validates the exchange of the product. No reimbursement is made. 

MAINTENANCE AND CUSTOMISATION OF PRODUCTS

Your product is no longer under warranty, or you simply want to take care of your equipment to ensure a longer life span? I-Dog suggests you to contact the “By Nath”sewing workshop , which will diagnose your intervention.

Please note that regular maintenance of your products in accordance with our cleaning instructions will extend their life expectancy.

It is also possible to call on the "By Nath" workshop to customise the X-Back One harness from the One range and thus enable your dog to have equipment that is perfectly adapted to its measurements.

See the maintenance and customization page